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發表於 2010-6-21 00:25:27
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本文章最後由 lickeychien 於 2010-6-21 00:27 編輯
這消息發出,不知道是否需要寄回BD,廠商在免費更新版BD給客戶.
如果新版沒有中文字幕,那就要考慮一下喽.
最好是無條件更換新品,舊品由用戶自行保留! 當然還要免費運送!
要求會不會太過份了... ...
MK_sound 發表於 2010-6-10 23:22 
不用要求~亞馬遜會請你保留舊品
並補寄新品或退費
Firstly, please accept my sincere apologies for the issues you have experienced with this item "Fast & Furious 1-4 Box Set [Blu-ray] [2001]".
We appreciate that you wrote to the manufacturer regarding this situation that was the correct action to take, and we are sorry that you have not yet received a reply.
At this situation, we are unable to create a replacement because you may again receive a faulty item.
Therefore, I've requested a refund of 17.94 GBP to your payment card for this item. This refund should go through within the next few days and will appear as a credit on your next card statement.
When refunding for a damaged or defective item, it is our policy to request that you must return the original item to Amazon.co.uk within 30 days. However, as the cost of returning this item is in this case prohibitively expensive, we ask that you keep this item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so.
If you have received a replacement disc from the manufacturer, please let us know so we can re-charge your payment card. |
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