Fast &Furious (玩命關頭4) 美.德版

MK_sound · 發表於 2010-6-22 01:15:10

lickeychien 大寫給Amazon.uk收件者要寫給誰

lickeychien · 發表於 2010-6-22 01:22:25

本文章最後由 lickeychien 於 2010-6-22 01:23 編輯

101# MK_sound

有收到亞馬遜的通知信~請您連絡製造商嗎
如果有
~先寫信給製造商
然後寫信給亞馬遜
Hi,

Re your email regarding my order "fast and furious 1-4", pls be advised that
I have sent email to manufacturer several days ago.

However, till today I havn't received any response.

Kindly check and give me a response asap.

Rgds,

xxxx
照我上面的寫
記得寫信給亞馬遜時
要訂單編號

antmember · 發表於 2010-6-22 23:46:10

太好看了 Thank you very much

MK_sound · 發表於 2010-6-23 14:50:18

lickeychien 兄感謝您,我已發給製造商,但是都沒回音.
昨天發給Amazon UK. 馬上有回信了.內容如下 :
Hello,

We're writing about your order, No. xxxxxx-xxxxx-xxxx. Replacement items are on their way. You'll need to return the items that were replaced to avoid the charges, detailed below, to your credit card (a Visa ending in xxxxx)

Details:

1 Fast & Furious 1-4 Box Set [Blu-ray] [2001]
Due Date: 28-Jul-2010
Charge Amount: �29.55
Shipping Amount: �1.49
Tax: �0.00

Total Principal: �29.55
Total Shipping: �1.49
Tax: �0.00
Total: �31.04

For your convenience, we've created return labels you can use to return your items. To print them out, click on the links below and follow the instructions.

http://www.amazon.co.uk/gp/orc/rml/cygb36703RMA

We look forward to seeing you again soon.

看來好像要把BD寄回去, Amazon會退款至信用卡. 您的真的不用計回去喔!

lickeychien · 發表於 2010-6-23 21:55:08

104# MK_sound

有極少部分的人同你一樣~需要寄回去
但是也有部分的人可以像我一樣退款
也有免費再獲得一套的
您有照我的草稿寫給亞馬遜嗎?

lickeychien · 發表於 2010-6-23 22:12:41

105# lickeychien
1.收到亞馬遜關於玩命關頭replacement的信~請我跟製造商聯繫
2.馬上寫信給製造商~但沒收到回應
3.去亞馬遜的help裡面的contact~註明訂單編號~然後打下面內容
Re my order regarding fast and furious, I havn't received any response from manufacturer.
Kindly check and give me a response asap.

Tks for yr soonly notice.

Rgds,
xxxx

4.收到亞馬遜的回信
Dear Customer,

Thank you for contacting Amazon.co.uk regarding your recent order #203-xxxxxxxxxxxxxxxx

Firstly, please accept my sincere apologies for the issues you have experienced with this item "Fast & Furious 1-4 Box Set [Blu-ray] [2001]".

We appreciate that you wrote to the manufacturer regarding this situation that was the correct action to take, and we are sorry that you have not yet received a reply.

At this situation, we are unable to create a replacement because you may again receive a faulty item.

Therefore, I've requested a refund of 17.94 GBP to your payment card for this item. This refund should go through within the next few days and will appear as a credit on your next card statement.

When refunding for a damaged or defective item, it is our policy to request that you must return the original item to Amazon.co.uk within 30 days. However, as the cost of returning this item is in this case prohibitively expensive, we ask that you keep this item with our compliments. Perhaps you would like to donate it to a charity in your area if you feel it would be appropriate to do so.

If you have received a replacement disc from the manufacturer, please let us know so we can re-charge your payment card.
5.亞馬遜寄信給我~確認退費
Dear Customer,

Greetings from Amazon.co.uk.

We are writing to confirm that we have processed your refund in the amount of £17.94 for your Order 203-1589184-3765934.

This refund is for the following item(s):

Item: Fast & Furious 1-4 Box Set [Blu-ray] [2001]
Quantity: 1
ASIN: B002xxxxxx
Reason for refund: Item not satisfactory

The following is the breakdown of your refund for this item:

Item Refund: £15.31
Shipping Refund: £2.63

Your refund is being credited as follows:

Visa Credit Card [ending with 2104]: £17.94

These amounts will be returned to your payment instruments within 10 business days.
以上供您參考

MK_sound · 發表於 2010-6-30 02:58:44

本文章最後由 MK_sound 於 2010-6-30 03:00 編輯

lickeychien 兄: 再次感謝您,看來是我會錯意了.Amazon不是叫我寄回有問題的原物...
小弟網購好幾年,從來沒有類似的經驗, 這次的經驗在您的指導下學到不少.
Amazon會免費讓我再獲得一套全新的BD. 而且已經DipPatched了,後來我又傻傻分不清按到退貨
收到訊息如下:
Subject: Your Return of Amazon.co.uk order 026-*******-*****35
Thank you for using Amazon.co.uk's online Returns Centre.
The following link will take you to a page on Amazon.co.uk where you'll be able to print your mailing label:
http://www.amazon.co.uk/gp/orc/rml/fdbq37434RMA
The page will contain instructions for printing your return authorisation, printing your label, and preparing your package for return.
If clicking on the link doesn't seem to work, you can also copy and paste it into your browser's address window, or you can retype it there.
You'll receive an e-mail notification when your refund (where applicable) is processed. You should expect to receive your refund within four weeks of sending your return. In many cases, you'll receive a refund more quickly.

.........Thank you for shopping at Amazon.co.uk

所以也可以選擇退貨喽, 退貨完成後Amazon會將費用全數退還至原信用卡.
國外網購真的很有趣,服務超好的.台灣的服務不知道什麼時候可以像Amazon這樣.

不過話說回來, 各位網兄之前買的英版套裝BD,東京甩尾有什麼問題嗎?我實在看不出來問題出在哪??